Platform Legal Documents
Last updated: 10/10/2025
1. Terms of Service
These Terms of Service govern the use of the platform by both Hosts and Guests. They outline the general rules, rights, and obligations of all users, including dispute resolution, limitations of liability, and compliance with local laws.
2. Privacy Policy
This Privacy Policy explains how the platform collects, uses, stores, and protects personal information. It complies with GDPR and other data protection laws. Users consent to the collection and processing of their personal data for booking and operational purposes.
3. Host Agreement
This Host Agreement sets forth the rights and responsibilities of Hosts offering accommodations through the platform. Key terms include:
- Hosts must provide accurate and truthful information about their property.
- Hosts are responsible for complying with local laws, permits, and tax obligations.
- Hosts agree to maintain the property in a safe, clean, and habitable condition.
- Hosts authorize the platform to collect payments and deduct service fees or commissions.
- Hosts assume responsibility for damages or claims resulting from unsafe conditions or violations of law.
- The platform reserves the right to suspend or terminate listings for non-compliance.
4. Guest Agreement
This Guest Agreement sets forth the rules and obligations of Guests using the platform. Key terms include:
- Guests must provide accurate identification and contact information.
- Guests agree to follow the property’s house rules and respect the Host’s property.
- Guests are responsible for any damage caused during their stay.
- Guests must comply with payment schedules, cancellation policies, and refund rules.
- The platform may suspend accounts for misuse, fraud, or violations of these terms.
- Guests acknowledge that the platform acts only as an intermediary and is not a party to the rental contract.
5. Payment & Refund Policy
The platform manages payment processing between Guests and Hosts. Refunds and cancellations are governed by clear policies communicated at the time of booking. The platform reserves the right to hold payments until after check-in to protect both parties.
6. Liability Disclaimer
The platform is an intermediary and is not liable for disputes between Hosts and Guests. Liability for injuries, damages, or losses lies with the responsible party. The platform provides limited protections, but users acknowledge they are ultimately responsible for their own actions and agreements.